Legal Disclaimers

This page has all our legal disclaimers available, to review please select below the disclaimer yo wish to review to jump straight to it.

Medical Information Disclaimer

1. No Advice

1.1 Our website contains general medical information.
1.2 The medical information is not advice and should not be treated as such.

 

2. No Warranties

2.1 The medical information on our website is provided without any representations or warranties, express or implied.
2.2 Without limiting the scope of Section 2.1, we do not warrant or represent that the medical information on this website:
(a) will be constantly available, or available at all; or
(b) is true, accurate, complete, current or non-misleading.

 

3. Medical Assistance

3.1 You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider.
3.2 If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.
3.3 If you think you may be suffering from any medical condition, you should seek immediate medical attention.
3.4 You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on our website.

4. Interactive Features

4.1 Our website includes interactive features that allow users to communicate with us.
4.2 You acknowledge that, because of the limited nature of communication through our website’s interactive features, any assistance you may receive using any such features is likely to be incomplete and may even be misleading.
4.3 Any assistance you may receive using any our website’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.

 

5. Limits Upon Exclusions of Liability

5.1 Nothing in this disclaimer will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law

Privacy Policy

Who we are: our website address is: https://www.mindframenz.com.

About us MindFrameNZ - Legal Disclaimers

A. What personal data we collect and why we collect it:

1. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. Contact forms

Any messages posted to us from the website’s Contact Forms will be treated the same as any other electronic, e.g. email correspondence received by us.


MindFrameNZ reserves the right to ignore incomplete, unintelligible or inappropriate messages and to treat and dispose of them as we would any unsolicited electronic communication such as spam.

4. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.  However, if you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

5. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.


These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

B. Analytics - Who we share your data with:

1. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

2. What rights you have over your data

As this is an information website, we do not store any personal client information on this site.


As a health service, all our individual providers are registered with the relevant professional registration bodies. All health providers offering services to clients through MindFrameNZ are independent contractors and as such, MindFrameNZ does not manage their professional registration.


Your feedback is important to us. Any complaints received by us with respect to any services offered to clients through MindFrameNZ will be dealt with according to our Complaints Policy. We regret that we cannot deal with complaints regarding services offered through other third parties.


If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

3. Where we send your data

Visitor comments may be checked through an automated spam detection service.

C. Your contact information - Additional information:

1. How we protect your data

MindFrameNZ stores its data on New Zealand based private cloud providers, or on its private tenancies of public cloud providers that can geo-lock storage of MindFrameNZ data to Australasian data centres.

2. What data breach procedures we have in place

MindFrameNZ has an ongoing arrangement in place with a Ministry of Justice licensed security consultant to respond to suspected and/or actual data breaches.

3. What third parties we receive data from

MindFrameNZ receives medical and other relevant personal information from referring third parties such as General Practitioners, Accident Compensation Corporation (ACC), Primary Health Organisations (PHOs), District Health Boards (DHBs), Private (Health) Insurance Companies, Employee Assistance Programmes (EAPs), etc.

4. What automated decision making and/or profiling we do with user data

We may use aggregated and anonymized data gathered from contact form submissions to understand regional client engagement patterns and demand for mental health services across NZ for the purpose of planning future health service provision.

5. Industry regulatory disclosure requirements

As a registered ACC supplier, MindFrameNZ is bound by the Code of ACC Claimants’ Rights. The purpose of the code is to protect your rights as a client, to make sure we offer the highest possible level of customer service, and resolve your issues fairly and quickly. MindFrameNZ stores, manages and disposes of client information that is under our stewardship according to the Health Information Privacy Code (HIPC).


Every ACC provider who works with us must comply with this Code. Also, individual health providers offering services through MindFrameNZ are themselves responsible for storing, managing and disposing of client information that is under their stewardship according to the Health Information Privacy Code (HIPC).

Legal Stuff

MindFrameNZ

MindFrameNZ Limited trading as MindFrameNZ is a limited liability company operating under New Zealand law.

NZ Business Number: 9429047729667 GST: 130-544-169

MindFrameNZ holds full public liability insurance. All providers offering services through MindFrameNZ hold relevant public liability insurance according to their profession.

MindframeNZ is an authorised, contracted and registered supplier for ACC psychiatric and ACC counselling services through the Clinical Psychiatric Services (CPSA), Integrated Services for Sensitive Claims (ISSC) and Psychological Services (PSA) contracts.